1. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- Incorrect or Missing Items: If the items delivered are incorrect, incomplete, or missing, you may request a full refund.
- Damaged Goods: If any of the items are damaged or spoiled upon delivery, please report the issue within 24 hours to be eligible for a refund.
- Service Cancellation: If you cancel your order before the delivery process begins, you may be eligible for a full refund. Cancellations made after the dispatch of the order are subject to a partial refund depending on the circumstances.
2. Non-Refundable Items
Certain items are non-refundable under the following conditions:
- Perishable Goods: Due to the nature of food and grocery items, we cannot offer refunds for items that cannot be returned once opened or consumed.
- Completed Orders: Once an order has been successfully delivered, it cannot be refunded unless it meets the criteria outlined in the "Eligibility for Refunds" section.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Reach out to our customer support team within 24 hours of receiving your order. You can contact us at support@bisaanododeliveries.com or by calling +233 554 814 943.
- Provide Details: Be sure to include your order ID, a description of the issue, and any supporting images (if applicable). This will help us process your refund quickly.
- Review and Approval: Our team will review your request and, if eligible, process the refund. We may ask for additional details to verify your claim.
4. Refund Method
Refunds will be processed using the same payment method used during the original transaction. Depending on the payment provider, it may take up to 7-10 business days for the refund to appear in your account.
5. Late or Missing Refunds
If you haven't received your refund after 10 business days, please contact us at support@bisaanododeliveries.com or call +233 554 814 943 to resolve the issue.
6. Cancellations
If you need to cancel an order, please do so within 15 minutes of placing it. After this period, cancellations may not be processed, and your refund will depend on the stage of the order.
7. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us:
Email: support@bisaanododeliveries.com
Phone: +233 554 814 943